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- Give clients attention, dependability, promptness and competence to
protect them from identifiable risks.
- Use only experienced, qualified and capable team members.
- Return phone calls within 4 hours.
- With the client (and again with employees and consultants), establish
minimum levels of competence and measurements for each project.
- Utilize the internet to communicate effectively and efficiently.
- Keep alert for trends respond to them, and share them with clients and
teams.
- Solicit performance evaluations from clients after each project and
respond with corporate solutions.
- Remain committed to the success of others.
- Share information with front line employees and consultants.
- Provide a value greater than the cost of our service.
- Take only that work which we can effectively handle.
- Build a sense of camaraderie.
- Recognize that everyone has a life away from work.
- Maintain an effective file of documentation for clients.
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